Last updated: August 2026
FnD & Co – Market Experts (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services. This policy is issued in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent applicable to our business.
1. Who we are
Data Controller/Entity Responsible for Personal Information: FND CO PTY LTD, trading as FnD & Co – Market Experts. Company Type: Australian proprietary company limited by shares. Registered with: Australian Securities and Investments Commission (ASIC). Registered Office Locality: Melbourne VIC 3004, Australia. Contact email: info@fndandco.com
Important: Registration with ASIC is not the same as holding an Australian Financial Services Licence (AFSL). ASIC company registration does not, by itself, mean that FND CO PTY LTD is licensed or authorised to provide financial services.
2. What personal information we collect
We may collect and process the following categories of personal information:
Information you provide to us
- Full name, email address, telephone number, and postal address
- Date of birth and identification documents, where required for account verification
- Financial information relevant to your account or enquiry
- Account and trading-related information
- Correspondence and communications with us
- Information provided through website forms, applications, or other communication channels
Information we collect automatically
- IP address, browser type, device information, and operating system
- Pages visited, time spent on the website, and referral source
- Cookies and similar tracking technologies (see our Cookie Policy)
- Technical and usage information relating to your interaction with our website
Information from third parties
- Identity verification and fraud prevention providers
- Publicly available sources
- Regulatory or governmental authorities
- Service providers who assist us in operating our business
- Other third parties where permitted or required by law
3. How we use your personal information
We use your personal information for the following purposes:
- To respond to your enquiries and provide customer support
- To provide, manage, and administer our services
- To process applications and manage client relationships
- To verify your identity where required
- To comply with applicable legal, regulatory, and anti-money laundering requirements
- To improve our website, products, and services
- To send important service-related communications
- To send marketing communications where permitted by law
- To detect, prevent, and investigate fraud or other unlawful activity
- To maintain the security of our website, systems, and services
- To comply with legal and regulatory obligations
- To establish, exercise, or defend our legal rights
4. Legal bases for processing
We process your personal information where permitted or required under applicable Australian privacy law, including on the following grounds:
- Consent – where you have provided consent for us to collect, use, or disclose your personal information for a specific purpose.
- Contractual necessity – where processing is reasonably necessary to provide services you have requested or to manage our relationship with you.
- Legal or regulatory obligation – where we are required to collect, use, or disclose information to comply with applicable laws or regulatory requirements.
- Legitimate business purposes – where processing is reasonably necessary for purposes such as operating and improving our services, maintaining security, preventing fraud, and managing our business, subject to applicable privacy requirements.
Where we rely on your consent, you may withdraw your consent at any time by contacting us.
5. Who we share your information with
We may share your personal information where reasonably necessary and lawful with:
- Regulatory and governmental authorities
- Fraud prevention and law enforcement agencies
- Professional advisers, including lawyers, auditors, and accountants
- IT, hosting, payment, identity verification, and other service providers
- Business partners or contractors involved in providing our services
- Other parties where disclosure is required or authorised by law
- Other parties where you have provided consent
We do not sell your personal information to third parties. Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that they handle your information appropriately and protect it against misuse, loss, unauthorised access, modification, or disclosure.
6. International transfers
Some of our service providers or other recipients of personal information may be located outside Australia. Where we disclose personal information overseas, we take reasonable steps to comply with the requirements of the Privacy Act 1988 and the Australian Privacy Principles. Depending on the circumstances, your personal information may be disclosed to service providers or other recipients located in countries including the United States, United Kingdom, European countries, or other jurisdictions where our service providers operate. Where required, we will take reasonable steps to ensure that appropriate privacy protections are in place when personal information is disclosed overseas.
7. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes set out in this policy, or where we are required to retain it by applicable law, regulation, or legitimate business requirements.
The period for which we retain your information will depend on the nature of the information, the purpose for which it was collected, and any applicable legal or regulatory requirements. When personal information is no longer required and we are not legally required or authorised to retain it, we will take reasonable steps to securely destroy or de-identify the information.
8. Your privacy rights
Under applicable Australian privacy law, you may have the following rights:
- The right to access personal information we hold about you
- The right to request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading information
- The right to make a privacy enquiry or complaint
- The right to withdraw consent where processing is based on consent
- The right to make a complaint to the Office of the Australian Information Commissioner (OAIC)
To request access to or correction of your personal information, or to make a privacy enquiry, please contact us at info@fndandco.com. If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
9. How we protect your information
We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure. These measures may include:
- Encryption and secure data transmission
- Access controls and authentication procedures
- Secure hosting and information systems
- Monitoring and security controls
- Regular security reviews
- Restricted access to personal information
- Appropriate backup and recovery procedures
While we take reasonable steps to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Where an eligible data breach occurs, we will respond in accordance with applicable requirements under the Privacy Act 1988 and the Notifiable Data Breaches scheme.
10. Cookies
Our website uses cookies and similar technologies. These technologies may be used to provide website functionality, understand how visitors use our website, improve our services, and, where applicable, support marketing activities. For more information about the cookies we use and how you can manage your cookie preferences, please see our separate Cookie Policy.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal and regulatory requirements. The latest version will always be available on this page, and the “Last updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your personal information.
12. Contact us
If you have any questions about this Privacy Policy, how we handle your personal information, or your privacy rights, please contact us:
- FnD & Co – Market Experts
- Operated by: FND CO PTY LTD
- ACN: 619 267 239
- ABN: 31 619 267 239
- Registered with: Australian Securities and Investments Commission (ASIC)
- Registered Office Locality: Melbourne VIC 3004, Australia
- Email: info@fndandco.com
Privacy enquiries and complaints: Please contact us using the email address above. We will review and respond to privacy enquiries and complaints in accordance with applicable Australian privacy laws.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).